Frequently Asked Questions

Our tiered service model offers three distinct levels of service—Standard, Premium, and Platinum—each with appropriate vehicles, amenities, and service protocols to match different needs and budgets. This structured approach provides clarity and consistency for all clients.

The appropriate tier depends on your specific needs, preferences, and budget. Standard service is ideal for efficient, reliable transportation; Premium service adds luxury and enhanced amenities; Platinum service delivers the ultimate in luxury and personalized attention. Our reservation specialists can help you select the perfect tier for your specific occasion.

Upgrades are possible based on availability and may be requested up to 24 hours before service. Downgrades are subject to our cancellation policy as they constitute a change in the original reservation.

Yes, our all-inclusive pricing includes gratuity for your chauffeur at all service tiers—20% for Standard, 22% for Premium, and 25% for Platinum service.

Yes, we can create custom packages that combine different service tiers for various components of your transportation needs. For example, you might select Platinum service for a special event and Standard service for airport transfers within the same trip.

For Standard service, we recommend 24-48 hours advance notice. Premium service benefits from 48-72 hours notice, while Platinum service is best booked 72+ hours in advance, particularly for special events. Wedding transportation should be booked 3-6 months in advance at any service tier.

Basic information includes service date, time, pickup/drop-off locations, passenger count, and service tier. For airport pickups, please provide flight information. For special events, details about timing, multiple stops, and special requests help us create the perfect experience.

After booking, you'll receive an email confirmation with all service details. For Premium and Platinum service, you'll also receive a follow-up call from our service team to confirm details and address any special requests.

Yes, each service tier offers multiple vehicle types—sedans, SUVs, stretch limousines, and specialty vehicles—allowing you to select the appropriate vehicle size while maintaining your preferred service level.

We accept all major credit cards, corporate checks (with prior approval), digital payment methods (ApplePay, Google Pay), and cash. Platinum service clients may establish direct billing with approved credit.

• Standard Service: 24 hours notice required for full refund
• Premium Service: 48 hours notice required for full refund
• Platinum Service: 72 hours notice required for full refund
• Special events and wedding transportation have specific cancellation terms provided at booking

Each service tier includes a different allowance for stops:

• Standard Service: Point-to-point service with $15 per additional stop
• Premium Service: Includes up to 2 stops with $10 per additional stop
• Platinum Service: Includes up to 3 stops with complimentary additional stops (within reason)

• Standard Service: 2-hour minimum for hourly service
• Premium Service: 3-hour minimum for hourly service
• Platinum Service: 3-hour minimum for hourly service
• Airport transfers at all tiers are exempt from hourly minimums

If your requested vehicle is unavailable, we'll offer an upgrade within the same service tier at no additional cost. If no upgrade is available, we'll offer alternatives or the option to change service tiers.

Yes, all vehicles have designated luggage capacity:

• Sedans: 3 standard suitcases
• SUVs: 5-6 standard suitcases
• Stretch Limousines: 3-4 standard suitcases (in trunk)
• Specialty Vehicles: Varies by vehicle type

• Standard Service: Bottled water
• Premium Service: Bottled water, soft drinks, and basic snacks
• Platinum Service: Premium water, soft drinks, snacks, and champagne upon request (where legally permitted)

All service tiers include flight tracking and automatic adjustment for delays. Wait time allowances vary by tier:

• Standard Service: 15 minutes complimentary wait time, then $15 per 15 minutes
• Premium Service: 30 minutes complimentary wait time, then $10 per 15 minutes
• Platinum Service: 45 minutes complimentary wait time, then $5 per 15 minutes

Yes, we provide service throughout the Puget Sound region, with extended service available to Portland, Vancouver BC, and other destinations. Additional fees may apply based on distance and service tier.

• Standard Service: Chauffeur requests accommodated based on availability
• Premium Service: Preferred chauffeur program available
• Platinum Service: Dedicated chauffeur assignment when requested

Yes, we offer corporate accounts with customized service tier combinations, consolidated billing, and volume-based pricing. Contact our corporate services team at [email protected] for details.